When Donald Brown showed up at Hull Jackson Montessori School to pick up his five year old daughter on Wednesday, he got news no parent ever wants to hear.  Donald says "when I got there the woman told me my child was gone."

Ralph Thompson with Metro Schools says "there was a person from out of town who was not familiar with the person they were here to pick up." 

It was a mix-up and the school sent Donald's daughter Marquita home with the family member of another student. 

Gwendolyn Brown, Marquita's grandmother, says "she was telling them that's not my daddy.  And they wouldn't listen to her."

When someone comes to pick up a child at Jackson Hull they are responsible for signing out the child and showing identification; but that didn't happen on Wednday. 

Ralph Thompson says "the school's dismissal procedure is in order, it's ok, I've reviewed that. "

He says school officials will look into training employees to carry out that dismissal procedure. 

When the person who picked up Marquita got home, the family realized the mistake and brought her back safely to Jackson Hull.  Now Marquita's family wants the school to make sure this type of mistake never happens again.